Hapag-Lloyd Makes Import DO Release and Payments via ODeX Mandatory for Malaysian Customers

In a landmark move highlighting the importance of digital transformation in the shipping industry, Hapag-Lloyd has issued an advisory making it mandatory for customers in Malaysia to use ODeX for Import Delivery Order (DO) releases and payments. This decision marks a significant step toward streamlining shipping processes and ensuring a seamless experience for all stakeholders.

What This Means for You

Effective 15th January 2025, all customers in Malaysia working with Hapag-Lloyd must leverage ODeX’s robust platform to handle Import DO releases and payments. This transition aims to:

-Enhance operational efficiency.

-Reduce paperwork and manual errors.

-Improve the overall customer experience.

Through ODeX, users can:

-24/7 Accessibility: Download invoices and manage container release instructions at any time.
-Enhanced Visibility: Stay updated with timely status updates on payment confirmations and container releases.
-Efficient Payments: Utilize ODeX-generated codes for immediate payment confirmation via bank payments and transfers.
-User-Friendly Experience: Navigate and track invoices and arrival notices effortlessly.

Why ODeX?

ODeX is a trusted name in the shipping and logistics industry, known for its state-of-the-art digital solutions tailored to meet the demands of the maritime ecosystem. By integrating with ODeX, Hapag-Lloyd reinforces its commitment to innovation and customer-centric services.

With features designed to enhance user experience and operational accuracy, ODeX is already a preferred platform for numerous leading shipping lines, freight forwarders, and exporters/importers worldwide.

Next Steps for Customers

To align with this new directive, customers in Malaysia should:
 

1. Register on ODeX: If not already registered, create an account on the ODeX platform. Watch the registration manual on YouTube for a step-by-step guide.
2. Understand the Process: Familiarize yourself with the steps for Import DO release and payments via ODeX by reviewing the Container Release Instruction and the  Invoice Payments Manual.
3. Reach Out for Support: For assistance or training to ensure a seamless transition, please reach out to the ODeX team at saif.khan@odexglobal.com.

Join the Digital Revolution

ODeX is proud to partner with Hapag-Lloyd in this transformative journey. Together, we are shaping the future of the shipping industry, making it more agile, efficient, and customer-focused. We invite all Malaysian customers to embrace this change and experience the unparalleled convenience and efficiency of ODeX.

For more details, please refer to the official Hapag-Lloyd advisory.

Stay tuned for further updates and detailed tutorials to help you navigate this new process effortlessly.